Delivery (English)

[Masterath]

Hi everyone. I'm just here hoping to get some answers and to put my mind at ease. I've tried contacting through the about page but my question keeps expiring.

I ordered a 3DS Capture Card on the 30th of June and I have no idea what's going on. If someone could help me out I would be very grateful.

How long does it take from when my order was placed for the package to be shipped?
I believe I paid for a 3DS with an already installed capture card but if not could I cancel my order to get the one I want?

I've been checking back on Merki frequently and all it says is it's processing and has been like that for about a week. If one of the administrators needs my order number then I can give it. I'm sorry if this is in the wrong area of the forum but I really need to know these things.

Many thanks.

[Tecd0c]

Hi Chris ?
You should have simply contacted me by e-mail, I would have been able to help you out quicker

You placed an order for a Capture Card only. The shop option you choose says:

For the installation, send us your console.

I was waiting on you to send me in your device...

If you like I can change your order or cancel it and send you your money back.
Then you can start from beginning, whatever works the best for you.
Regards
Stefan

[Masterath]

That would be brilliant if the order could be cancelled. Is there still a pre made Capture Card 3DS in stock?

[Tecd0c]

Yes, old 3DS XL and NEW 3DS XL

[Masterath]

Great. Would it be better to do it all through email?

[Tecd0c]

This is mainly personal stuff, I would say so..

[khalifra]

Hello,
I also wish to ask and sort out a few questions with the capture card but every time I try to go through the contact page the verification process times out.
Is there an email address I can use for you please ?

Thanks in advance...

[Tecd0c]

Sure, there are several that you can use.
Straight from here a PM and E-Mail through the forum software.
- or general
info@
- shop related
shop@


There is a compatibility problem with the website contact form in English and French language I'm working on it but my time is very limited...