(Solved) Issues with capturing

[steeltofu]

Hi,

I received my 3ds with capture card today, all happy and stuff, installed the software and the drivers.
When i tried to get the capturing going, all i got was a black screen, and i couldn't hear a thing.

I really want to get it going, but i just can't seem to figure it out.
Can someone please help me?

EDIT: i figured i used a different driver than provided on this site, i uninstalled the driver i did and used the provided files for drivers, but now when that is finished device manager is telling me that it is still an unknown device.

[Tecd0c]

You can try one of this versions, they are for a NEW 3DS:
http://www.merki.net/tmp/new3dsview_2016.07.13.zip
http://www.merki.net/tmp/new3dsview_2017.04.20.zip

EDIT: corrected that, I had a typo in the link

Also just contacted Katsukity to see If he has a solution for that. Your device has been tested and worked fine here.
So please do not worry, we will sort this out.

[steeltofu]

Well i tried those drivers and programs, but the drivers just won't work, when i double click them, they immidiatly say that it is installed and the 3ds is still a unknown driver.
I tried a different driver with the other programs, and i still get the same result.

[Tecd0c]

try a different usb port, also disable a antivirus program while you are installing the driver.
If you can start the viewer software and see a device Id the driver is installed fine.
To do that, goto the menu file, then check device ID.
The software does flash/upload at start the firmware for the device every time. So the name will change at the device manager

[steeltofu]

I might have found the solution, i only need to find the product key.
Do you know if that is on the piece of paper you guys send me with the product?

[Tecd0c]

Yes it is twice there - once on the invoice and once at a separate letter.
Make sure you only enter the key not the device id.

[steeltofu]

Yeah.
It worked, i asked a friend of mine who also bought one here.
And he directed me to a version from katsukity, http://katsukity.co.jp/3dsview.zip, and that worked perfectly.
But thanks for the help anyway.
I love it when companies give quick support.

[Tecd0c]

You should have told me that it is a old 3DS as from the link you post from Katsukitys site is a (old) 3DS driver...