Hello Patrick
No problem, you do not have to apologize, seems I overhelm a bit
I did not intend to blame you, but it is really frustrating, as I do this for around 4 years now.
And I thought that people know me by now, as I sold more then 4000 units over the time...
It is true the manufacturers are Neal (Loopy) and Keity (Katsukity) and I'm partner with them both now.
It means that they produce the Capture board and the flexcable, but the installation work is always done here by me.
Since this year March I got also Keity's products. They are pretty much the same quallity as Neals.
But Neal is unfortunately somewhat unreliable and does not respond sometimes within some weeks. And some questions he simply ignores...
To be honest with you, I do not think that he really does come out with a NEW device at all.

From Keity's way of installing the NEW 3DS regular size and also the NEW 2DS XL I'm personally not really satisfied, as taking apart the board and have the USB port beeng separated is simply spoken nothing that could last forever.
The other products where the USB port is right at the board, it is a totally different strory, These could last for ever, depends how good they are installed.
His policy in warranty is not mine, I have to give you a 2 Year warranty on the whole product. Except for the battery and the USB-Port it is 6 Months as they are matter of how you threat them (wear and tear).
If you have any questions, please just go ahead and ask...
Regards
Stefan