[Support Solved] Black screen and problems [French]

[Estelle26]

Hi

I'm french so sorry if my english is bad (i use an translator) but i have a problem with my capture board.

When I try to start Homebrew there is a black screen. My friend say it's because I try do do the update (cause i play at sun&moon and it was required to have access to online features).
So I lost all my games, my pokemon bank ... but okay maybe it's my fault (I don't think you have an soluce for me ?)

The problem is now I can't use the console to add friend (for pokemon, to have safaris) because it still requires updating. And my friend told me don't do it otherwise I would lose my capture board.

So I can't longer play (i'm shiny hunter).

I don't know what to do, can you hep me ? Shall I send them the console? Will they be able to repair it?

I hope somebody arrive to understand me.
Thanks

[Tecd0c]

Hi, did you get the NAND Mod from me?
Also is this only soft capturing or do you have a real 3DS Capture Card?
On what firmware are you now?

There is always a solution, also homebrew is possible up to the current firmware.

[Estelle26]

It is a real 3ds white with the black box behind.

I don't know what is the Nand Mod

The Version is 9.2.0-4E when i start and after normally i choose "boot rxTools" but that black screen

[Tecd0c]

Ok, I see this is something you have done yourself, as I never install rxTools...

Please come to my Discord Chat Server
there should be easyer to clarify what to do next.

[Estelle26]

I buy iy at a french streamer who say me he bought it on your website. It had ever been like that i don"t install nothing it's too complicate for me (and in english in more ...)

It's not possible to send it to you ? I think you will see immediately the problem.

I come to Discord

[Tecd0c]

Then you should ask him/her about the programs and what he/she did, as I do never install rxTools.

[Estelle26]

Solved with the help of Tecd0c. Thanks