Problem with screen

[Slavenith]

Español

Hola, estaba usando mi consola 3DS con la capturadora instalada por vuestra empresa y de repente la pantalla inferior de la consola ha empezado a verse mal. Con los colores distorsionados. He intentado arreglarlo reinstalando los drivers, el programa, cambiando el cable pero nada ha funcionado.

¿Cual es la solución a este problema?

Aquí tengo un vídeo del problema de la 3DS:
https://twitter.com/Slavenith/status/535453999181606912

Gracias

English

Hello, I was using my 3DS with with Capture and suddenly the Lower Display Console has wrong. With distorted colors. I tried to fix it by reinstalling the drivers , the program , changing the cable, but nothing worked .

What is the solution of this problem ?

Here i have a video with the problem of the 3DS:
https://twitter.com/Slavenith/status/535453999181606912

Thanks.

[Tecd0c]

If it worked a month already, it does not look like the Installation is faulty, but you could reseat the board and see if it does the same...

It is not the cable, then also the top screen would be desorted too, since the Information is digitally submitted.

If this does not solve it then I should better have a look at it

[Slavenith]

If it worked a month already, it does not look like the Installation is faulty, but you could reseat the board and see if it does the same...

It is not the cable, then also the top screen would be desorted too, since the Information is digitally submitted.

If this does not solve it then I should better have a look at it

Thanks for the answer.

This problems it's only in the program, in my 3Ds I see the bottom screen good.



I reseat the board but it didn't work.

If you want to see the problem better i have a video of a game in my Youtube's Channel.

[Tecd0c]

It looks like a faulty board, if the 3DS would have it aswell then possibly the installation might not be perfect, but this seems the board is defective!
Please send it in, then I can check it for you!

[Slavenith]

It looks like a faulty board, if the 3DS would have it aswell then possibly the installation might not be perfect, but this seems the board is defective!
Please send it in, then I can check it for you!

Okei, Thank You! This Monday I send you the 3ds.

[Slavenith]

By the way, Have I pay for shipping? If the error has not been my fault , and I bought on September of this year.

[Tecd0c]

It does not matter who's fault, this is EU law!

The way to me you pay!
Back to you - I have to pay!
I even send it back by Express, but you do not pay for it!

And by the way, it is not my fault either, sofar it looks like a faulty board and not my installation, so you can complain to the manufacturer about the hardware...

[Slavenith]

Okei! No problem!

[Slavenith]

I send you my 3ds today. I hope that the next week you receive the 3ds.

It's a White 3DS and my name is Adrián P.
Inside the box is the postal address.

Thanks for all!